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FAQ & Support
 Quick Start
Using System Soap
Frequently Asked Questions
System Soap Pro Support
System Soap Pro Support Questions
System Soap Pro Billing Questions
Quick Start
After installing System Soap Pro, click on the System Soap Pro's icon on the desktop, It will display the main screen. The Activation window will be displayed at the initial launch. Once the Activation window appears, enter ACTIVATION KEY as your Card Number, the Expiration Date can stay at the default value. If it be failed to register, you can even open the Activation window manual by clicking "Wash Now" button after that.
- Task List: Displays the items you have selected to be washed and their status.
- Detail List: Shows the details of the files that were washed, including the file name and registry value
- Wash Now: Starts the Wash Process. The feature is available in registered-revision.
- Test Now: Use this feature if you want to see what will be washed and erased before actually having to complete the wash. If you are not sure you are erasing the files you want and are hesitant to use System Soap for this reason, then this feature is going to be very important, to you. Click the Test Now button then Check the View Log button to see what will be erased if you click Wash Now
- Soap Settings: Select what item(s) you want washed and erased
- Options: You can configure System Soap Pro options according to your preferences. For example, you can schedule your Washings, enable Boss Key, select Secure Erasing, or setup your Homepage Protection options, just to name a few.
- Important Note: It is strongly recommended that you shut down all the programs that you want to wash, because some of your tracks cannot be washed while these programs are running.
If you do not check the Run In Stealth Mode option, it will always display a small icon on the system tray (Right lower position of your screen), you can click the icon to show the main screen of System Soap Pro if you can not see it, you can also right-click the icon to perform most tasks without switching to the main window.
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Using System Soap
Soap Settings: There are 5 tabs on the Soap Settings screen: Browsers , Outlook , Windows , Applications , and Custom Items .
- Browsers:
- Choose which browser items you would like erased. System Soap Pro can erase the history tracks of Internet Explorer, Netscape, AOL, MSN, Opera.
- Location Bar History: This shows the website(s) you typed; you can click Options to select which one you want to keep.
- Cookies: Web sites send small text files to your browser to keep track of your on-line sessions. They are particularly useful when you want a Web site to auto-sign you into a registration process. However, web sites also use cookies to track you through the site. With System Soap Pro, you can select which cookies you want to erase and which one you want to keep.
- Cache (Temporary Internet Files): Your browser saves web pages and images from visited Web sites to your hard drive whether you click on them or not, so that next time you visit a site you won't have to re-download the image. This means that all types of unwanted data gets saved to your hard drive. Anyone who uses or has access to your computer can tell where you have been browsing on the web.
- Internet History: Your browsers keeps an index of your visited web pages.
- Auto-complete Memory: This stores a record of almost everything that you typed into any web site form. Form data can be things such as all the keywords you have ever typed into a search engine or personal information such as your name and address or credit card information.
- IE Plug-ins: The Browser Plug-Ins are used to provide some functions that the browser can not provide, for example, some chat rooms and games may use plug-ins to accomplish special functions.
- Index.dat: This stores information about what web sites you have visited and what cookies have been saved. The index.dat files are always locked by your system and can not be deleted. System Soap Pro overwrites these index.dat files with random data. Others will not be able to see anything useful from these files after performing a wash with System Soap Pro.
- Netscape Settings: System Soap Pro supports all versions of Netscape. If you are using a Netscape Browser lower than version 6.0 and have changed the default directory setting, you should click on the Netscape Directory button to select the directory you installed Netscape in.
- Outlook:
- It enables you to select mailbox and newsgroup box in Outlook Express you want to wash; they cannot be recovered once washed by System Soap.
- Refresh: After you modify the settings of Outlook Express, click the button to show the entire mail and newsgroup box in the list.
- Add: Click the button to add the mail or newsgroup box to the washed list.
- Delete: Click the button to delete the mail or newsgroup box from the washed list.
- Windows:
- Allows you to choose which Windows items you want washed.
- Recent Document: lists the last 15 document files that you have accessed, allowing any of these documents to be reopened simply by clicking on the name of the document.
- Start Menu Search History: Windows creates a history that shows every file you have ever searched for on your computer.
- Start Menu Run History: Windows stores all the program names you have ever run on your computer in the start menu run text box.
- Windows Temp Folder: Windows and most other applications save their temp files to this directory, which can accumulate and take up a large amount of disk space on your computer if not cleaned regularly.
- Open/Save Dialog Box History: Windows records the filenames that you opened and saves them in the system registry.
- Recycle Bin: Windows will empty recycle bin if this item is checked.
- Applications:
- System Soap Pro comes with additional application plug-ins. You can wash the tracks of many popular applications/programs. Up to 50 plug-ins are included, such as Office, Mediaplayer, Realplayer, Acrobat, Winzip, ICQ, and more.
- Refresh: After you copy a plug-in file from the plug-in folder of System Soap Pro, click this to show it on the plug-in list.
- Delete: This will delete the plug-in file, if you want to use it again, please download and import again.
- Plug-in Info: Shows the plug-in information, such as what the plug-in will erase or update.
- Import Plug-in: Import the Plug-in after downloading. By clicking this, a dialog box will display that will allow you to find the plug-in file you have downloaded. Click OK to import the Plug-in to the Application Plug-in List.
- Download Plug-in: For additional plugins visit our plugins link for future updates.
- Custom Items:
- Custom Items allows you to add, edit, and customize items with which you can wash file(s), folder(s) or registry entry(s) that you want to erase.
- Refresh: Click this if you have copied the Custom Item file into the Custom Item Folder.
- Add: Adds the Custom Item
- Edit: Click the Custom Item on Custom Items List and click this button to edit the Custom Item, the way of editing is the same as adding.
- Delete: Delete the Custom Item, this will delete the Custom Item file.
- Info: Shows the information of Custom Item.
- IMPORTANT: You must be an advanced user and KNOW much about what you are going to erase. If you erase the files or registry entries which needed by other programs or Windows, the programs or Windows may be damaged.
- Options:
- General:
- You can set the basic options of System Soap Pro here.
- Load System Soap Pro On Windows Startup: Checking this will let System Soap Pro load automatically every time Windows starts up. After it starts you will see an System Soap Pro icon on the system tray. Clicking the icon will display the System Soap Pro screen.
- Run In Stealth Mode: If this is checked, System Soap Pro will operate in invisible mode. Stealth Mode will hide the icon on the system tray. In Stealth Mode, you can run Auto-erasing in the background quietly without it being noticeable. You can press ALT+A to show/hide System Soap Pro.
- Enable Boss Key: If this is checked, you can press ALT+SPACE to hide/unhide the browsers. You can hide your open browser window when your boss (or anyone else you don't want to see your screen) comes in.
- Log Options: Select how to Clear Log file.
- Schedule:
- You can schedule System Soap Pro to run on events such as:
- Windows Startup: Check this to run a wash on every Windows startup.
- Windows Shutdown: When checked, once System Soap Pro detects that Windows is shutting down, it will run a wash
- Browser Shutdown: When checked, once System Soap Pro detects that the browser is shutting down, it will run a wash.
- You can also schedule your wash by the Interval you set. You can select to run a wash every 15 minutes, 30 minutes, 1 hour, 8 hour, daily, weekly and monthly.
- Automatic Software Update feature is available when you check this item.
- Security:
- You can control basic Security Features of System Soap Pro here.
- Enable Secure Erasing: By checking this option you will enable System Soap Pro to wash your tracks by overwriting the file(s) a specified number of times (you choose)with random characters, which can prevent others from recovering or undeleting your files using recovery/undelete tools.
- Overwrite Files: Set the number of times you choose to overwrite the files
- Note: The more times you set to overwrite the file, the more time it will take to wash the tracks. Usually, the default 3 times is enough
- Homepage:
- Choose whether or not you want random websites to alter your default Homepage and browser title.
- Prevent your default start page from being changed without your permission: This setting will enable System Soap to monitor your homepage settings. If another website attempts to change your homepage, it will prompt you first to agree/disagree to the change.
- Reset Homepage: You can use this feature to reset the homepage to what you want.
- Reset Window: You can use this feature to reset the IE Window Title to what you want.
- Note: Some malicious web sites change your default browser homepage, or set your browser to automatically open their web site on reboot. You can use this feature to avoid this from happening.
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Frequently Asked Questions
Starting The Program Questions?
- When I try and download the application I keep getting computer errors.
- When I try and download the application I keep getting a DLL error.
- I purchased the program but I receive the purchase page when I click the Wash Now button.
- Every time I click on the program it says another instance of System Soap is running.
- How do I use some of the features on the program?
- I downloaded the program, but now I can't find it.
- I do not want anyone to see the program on my computer. How do I hide the program?
How Do These Features Work?
- What does System Soap do when I click Test Now ?
- What is the Application Plug-in ?
- What is the Custom Item ? How to add a Custom Item?
- What is Boss Key ?
- What is Stealth Mode ?
- What is Secure Washing?
- Why does the index.dat file still exist after I run a wash?
- Why does the Mediaplayer playlist are still there after I choose to wash them?
- How does the Homepage Protection work?
- How can I uninstall System Soap?
- When I try and download the application, I keep getting computer errors.
If you are having application errors, please first try and reboot your computer, and try to reinstall the program again. If you still cannot download the application, please contact us here and we will provide you with more support.
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- When I try and download the application, I keep getting a DLL error.
If you are getting a DLL error do not worry, this is a common error with Windows 95 or Windows NT systems. Please contact us here so we can send you the patch.
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- I purchased the program but I receive the purchase page when I click the Wash Now button.
Please contact our support team support@systemsoap.com and we will send you the registration information needed.
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- Every time I click on the program it says another instance of System Soap is running.
If this happens to you, it means that the program is already open, it is just running in stealth mode, which means it is running but you cannot see it. Simply hit the ALT key and the A key at the same time, and you will see the program.
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- I do not understand how to use the features of the program.
Please open you program and click on the Soap settings button. Under this section you can choose what files and folders you would like to keep and which ones you would like to erase. If you are unsure of what to erase, please hit the Test Now button, and then View Logs to see what you would erase if you hit Wash Now.
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- I think I downloaded the program, but now I cannot find it.
If you are unsure whether you downloaded the program, please hit your start button, then choose the find options, and type in System Soap. If you do not see the program then that means you did not install it. Return to your e-mail that was sent to you with the installation directions.
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- I do not want anyone else to see the program on my computer. How do I hide the program?
When the application is open, please click on the minimize button, which is in the top right-hand corner of your screen. Also to run in stealth mode, you can click Alt+A at the same time, and this will hide the application.
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How Do These Features Work?
- What does System Soap do when I click Test Now ?
Test Now offers a safe way to check the items you are going to wash and erase. After you have selected the items to wash, click the Test Now button. Check the View Log button to see what will be erased if you click Wash Now.
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- What is the Application Plug-in ?
There are so many applications/programs that keep tracks of recent activities such as playlist of Mediaplayer, Realplayer, recent files of Office, Acrobat, Winzip, and much much more. Others can also see what files you have accessed, what media you have played, and what picture you have viewed.
System Soap Pro's free Application Plug-ins gives you the flexibility to choose which plug-in to install according to the applications/programs you have installed. This gives System Soap Pro the ability to support up to nearly unlimited applications/programs.
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- What is the Custom Item ? How to add a Custom?
Custom Item allows you to erase custom file(s), folder or registry entry(s) that you want to erase. If you have files, folders or registry entry(s) that need to be erased periodically, you should use the Custom Item feature to erase them. With the Secure Erasing enabled, you can erase the files completely so others can not recover or undelete them.
To add a Custom Item, click the Soap Settings >> Custom Items >> Add , there are two types of Custom Item: Registry Item and File & Folder Item .
Add Registry Item Click Add Registry Item
- Title: The name of the Custom Item,( e.g. My item)
- Description: Description of this Custom Item
- Registry Key: The Registry Items that will be erased
- Launch Registry Editor: Use the system's Registry Editor to select the registry key to be erased, once you use the Registry Editor's Copy Key Name to copy the key or just press Ctrl+C to copy the key name, the key will automatically appear on the Registry Key text box.
- Erase Key: Erase the key you selected above
- E rase Value Under the key: Erase the Value under the selected key , Below is an example (Winzip Recent Files)
- Erase Value: Erase the key value you fill in the ValueName text box under the selected key
Add File And Folder Item
- Title: The name of the Custom Item, (e.g. Mytest)
- Description: Description of this Custom Item (e.g. erase my registry items)
- Include Sub Folder: Check this will include the sub folder under the selected folder
- Add Files:(erase) Add file(s) to the list that will be erased, you can erase the files using wild card, default is "*.*". (for example, you want to erase mp3 files under c:\temp folder, just fill in the wild card text box with "*.mp3"
- Add Folder:(erase) Add the folder to the list that will be erased
- Remove From List:(erase) Remove the selected item from the erased list
- Add Files:(exclude) Add file(s) to the list that will be excluded, you can exclude the files using wild card, default is "*.*". (for example, you want to exclude mp3 files under c:\temp folder, just fill in the wild card text box with "*.mp3"
- Add Folder:(exclude) Add the folder to the list that will be excluded
- Remove From List:(exclude) Remove the selected item from the excluded list
- Test Results: Show the test results
- Test: click this will test the items selected
- Save: Save the item
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- What is the Boss Key ?
Boss Key lets you to hide/show the browser windows immediately by pressing the Hotkeys ALT+SPACE. It's very useful when you are surfing some web site , and then someone ( your boss or everyone you don't want to see your screen) walks in, you just press the ALT and SPACE keys, the browser window will all disappear, and when they leave, you can press ALT+SPACE again, and your screen will reappear.
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- What is Stealth Mode ?
Stealth Mode allows System Soap Pro to operate in an invisible mode, it will hide the icon on the system tray . In Stealth Mode, it can run Auto-erasing in the background quietly. You can press the Hotkeys ALT+A to show/hide System Soap.
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- What is Secure Erasing ?
When a file is deleted in Windows it places a "Deleted" Flag on this file and does not really remove it. This allows others to use file recovery tools to restore your deleted content.
Secure Erasing uses a more secure way to erase a file. System Soap Pro overwrites the file a set number of times with random data, and then renames the file to a meaningless filename(e.g. 0001.dat), after which, System Soap Pro deletes the file. After completing this process others can not recover the data of the file or the filename.
Note: The more times you set to overwrite the file, the more time it will take to run a wash. Usually, the default 3 times is enough.
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- Why the index.dat file still exist after I erase them ?
Index.dat stores information about what web sites you have visited and what cookies have been saved. The index.dat files are always locked by your system when Windows is running and can not be deleted. System Soap overwrites these index.dat files with random data, so others can't retrieve anything useful from these files after performing a wash.
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- Why the Mediaplayer playlist are still there after I choose to erase them ?
If your mediaplayer is running during a wash it may not erase it because your playlist is saved on shutdown.
Important Note: It is strongly recommended that you shutdown all the programs that you want to wash prior to running a wash. Some tracks can not be washed when the program is running.
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- What is Homepage Protection?
Some websites may modify your IE homepage or window title setting to their URL, so you cannot change it back. System Soap features a Homepage Protection engine to keep monitoring the change of your homepage when you are surfing, if someone tries to change your homepage, it will ask you to confirm before doing so.
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- How can I uninstall System Soap Pro ?
You can use this ways to uninstall System Soap.
Click Start ->Settings->Control Panel -> Add/Remove Programs->System Soap
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My question is not answered here, how do I contact System Soap?
Please click the correct link below, and your question can be answered in a timely fashion
If you have any billing questions, please click below:
http://www.systemsoap.com/support/billing.htm
If you have purchased the application and having problems, please click below:
http://www.systemsoap.com/support/support.htm
If you have not yet purchased System Soap, and are interested but have questions. please click below:
http://www.systemsoap.com/support/presales.htm
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